Terms & Conditions
CONSOLIDATED TEXT OF ZVPOT – please note the following on the links (updated):
- https://zakonodaja.com/zakon/zvpot
- https://www.zps.si/index.php/svetovanje-in-zakonodaja/zakonodaja-in-pravila/448-zakon-o-varstvu-potronikov
- http://www.ti.gov.si/si/delovna_podrocja/rekreacijska_plovila/
- ZVPOT: 37.c. , 43.č., 43.b. , b43.d., …
PAYMENT TERMS In the online store Technic-Toys.com we provide the following methods of payment:
1.Payment by proforma invoice with delivery by post (see DELIVERY – applies to COMPANIES)
In case you want to pay for your order via proforma invoice, you have just marked this on the order form, which is located in the online shopping cart. We will check how quickly the ordered goods are delivered and send you an offer as soon as possible with which you will refer when paying (via KLIKA or other e-banks, at the bank (). Once the payment is reflected in our invoice, we will ship the goods via a partner delivery service to your address. However, you can send us a proof of payment even earlier, so that we can give priority to your order and fast delivery. We do not recommend that you make a payment after the offer immediately after receiving the informative review of the purchase, as we cannot guarantee that we will be able to deliver the paid goods within the desired time. Wait for our contact, where we will send you accurate information about the state of stock of goods and delivery time. Total costs and informative delivery times are listed in the delivery section, for the sales item or. in the cart that guides you through your order.
In case you want to pay for your order via proforma invoice, you have just marked this on the order form, which is located in the online shopping cart. We will check how quickly the ordered goods are delivered and send you an offer as soon as possible with which you will refer when paying (via KLIKA or other e-banks, at the bank (). Once the payment is reflected in our invoice, we will ship the goods via a partner delivery service to your address. However, you can send us a proof of payment even earlier, so that we can give priority to your order and fast delivery. We do not recommend that you make a payment after the offer immediately after receiving the informative review of the purchase, as we cannot guarantee that we will be able to deliver the paid goods within the desired time. Wait for our contact, where we will send you accurate information about the state of stock of goods and delivery time. Total costs and informative delivery times are listed in the delivery section, for the sales item or. in the cart that guides you through your order.
2. Payment on delivery (see DELIVERY – applies to INDIVIDUALS)
If you want to pay for your order at home on delivery, you have just marked this on the order form located in the online shopping cart. You pay the amount of the order to the delivery person in cash or by bank card when the delivery person delivers the ordered goods to your address (you have already received the invoice the day before to your email address entered in the order). Total delivery costs are listed in the section delivery or. in the cart that guides you through your order.
If you want to pay for your order at home on delivery, you have just marked this on the order form located in the online shopping cart. You pay the amount of the order to the delivery person in cash or by bank card when the delivery person delivers the ordered goods to your address (you have already received the invoice the day before to your email address entered in the order). Total delivery costs are listed in the section delivery or. in the cart that guides you through your order.
3. We do not pay PayPal (additional cost + 9%) for customers in Slovenia, so we provide you with a favorable and secure payment after collection by cash or bank card.
PRICE AND DELIVERY TIME
All prices in the Technic-Toys.com online store are stated in EUR and include value added tax (VAT), unless otherwise stated. The prices published at the time of placing the order are valid. In the event that the price of the item changes during the processing of the order, the provider will notify the buyer. In such a case, the bidder will do its best to provide the buyer with a lower price, or to offer an appropriate solution that will be to the mutual satisfaction. Delivery times published for individual products are expected based on logistical data and inventory data from our issuing warehouses. The delivery time may also change in the period from the placing of the order to the start of order processing, of which we will, of course, inform you immediately.
DISCLAIMER
The seller makes every effort to ensure the consistency and timeliness of the information published on its website. Nevertheless, the characteristics of the products, their stock and price can change so quickly that the provider fails to correct the information on the website. In such a case, the provider will notify the customer of any changes and allow him to cancel the order or replace the ordered item. All product photographs may be symbolic or do not guarantee the characteristics of the product and may only be considered as an informative representation of the product.
PROTECTION OF PERSONAL DATA
We are committed to protecting all personal information. The information you provided during registration will not be used for any purpose other than sending the ordered goods, pro forma invoices, invoices and other necessary communication. In no case will the data of registered users be passed on to a third party.
We undertake not to pass on your personal data to unauthorized third parties without your consent. We would like to inform you that we can entrust individual tasks related to your data to our business partners (contractual processors). Contractual processors may process confidential data exclusively on our behalf and within the limits of our authority (in a written contract or other legal act) and in accordance with the purposes defined in this Statement. The provided data is carefully protected by the mentioned partners and is not kept in stock, and is not used for their own purposes. Within the scope of legal jurisdiction, your personal data may be disclosed to the following data users:
– postal service providers, dispatch service providers and the logistics / delivery service for the purpose of executing your order;
– distributors, suppliers of goods and authorized repairers;
– accounting services, law firms and other providers of legal and business advice;
– providers of file and data destruction services;
– information technology service providers in the field of software servicing and maintenance;
– administrator and administrator of the website;
– cloud computing service providers and e-mail providers;
– providers of customer relationship management systems.
– postal service providers, dispatch service providers and the logistics / delivery service for the purpose of executing your order;
– distributors, suppliers of goods and authorized repairers;
– accounting services, law firms and other providers of legal and business advice;
– providers of file and data destruction services;
– information technology service providers in the field of software servicing and maintenance;
– administrator and administrator of the website;
– cloud computing service providers and e-mail providers;
– providers of customer relationship management systems.
We assure you that we retain your data only for as long as is necessary to fulfill the purpose for which the individual data was collected and further used. After the retention period, we will efficiently and permanently delete or anonymize your personal data so that your identification will no longer be possible. Those data that we process on the basis of the law are kept for the period prescribed by law. We keep the data we process for the purpose of concluding a contractual relationship with you for the period necessary for the performance of the contract and for the entire period during which the statutory limitation period for claims under such a contract lasts, except in the event of a contractual dispute. Personal data that we process based on your consent or legitimate interest, e.g. in the case of sending electronic news, we keep it permanently until the revocation of this consent on your part or until the request for termination of processing, and we undertake to check the existence of the purpose of processing personal data at regular intervals. We will only delete data before revocation if the purpose of processing personal data has already been achieved (eg if we stop sending advertising e-mails) or if required by law.
We carefully protect your information that you provide to us through the use of our websites, telecommunications channels or in any other way against loss, misuse, unauthorized access or disclosure, alteration or destruction. The data is stored on password-protected and restricted servers. The technic-toys.com online store takes good care of the security of your personal data and respects your choices for their intended use. After the cessation of the need for data management, ie. upon fulfillment of the purpose for which the data were collected, the data shall be deleted irrevocably and permanently immediately. In the event that links to other websites that are not in any connection with Technic-Toys.com are published in the technic-toys.com online store, we do not assume any responsibility for the protection of your data on these websites.
RETURN OF GOODS AND WITHDRAWAL FROM THE CONTRACT
The return option is intended to allow you to open and inspect the item if it suits you. However, if your expectations were wrong, you can cancel the purchase (note – the quantities of our items are limited). When are you entitled to a refund:
- be careful when opening the packaging and keep it intact until you are completely sure that the item is suitable
- if the packaging is new, undamaged and in unaltered quantities – do not tear the bags
- if the item is originally packed and unused
- damage and scratches can occur when handling the item, especially items that have lacquered surfaces – be careful, otherwise there is no return of goods! (Careless removal of protective foils and materials can cause damage to the product!)
- visible traces of use (dust, hair, scratches, stains, dirt) are not suitable for return because they are hygienically harmful
- visible traces of installation (guides and bottoms used, installation scratches…) are damage that occurs during installation. Do not install the equipment until you are sure that it meets your requirements!
To facilitate the understanding of the rights to return products, we provide an explanation from the Market Inspectorate:
In the case of the right to withdraw from a distance contract, it should be noted that it is a withdrawal from the contract, without the fact that there is anything wrong with the thing, but this right goes to the consumer because of the nature of the contract – distance contract. The right to withdraw from the contract is not that the consumer does not know what he is buying (in principle, the consumer also knows what he is ordering in other things), but only that he reconsiders his decision within the statutory period and in case , that this decision was hasty, changes his decision and withdraws from the contract.
It should also be noted that the conclusion of a distance contract does not give the consumer more rights than the conclusion of a contract in the traditional way (ie by visiting the store). Thus, the consumer cannot and must not use the received goods without hindrance all the time until the withdrawal from the contract, as this is not a purchase on trial, where testing the goods would be a condition for maintaining the contract in force. The consumer may thus inspect and test the goods received only to the extent strictly necessary to establish the facts and, as is customary in shops. Any “testing” that deviates from the above can be considered as the use of the goods, which means that the consumer loses the right to withdraw from the contract.
The right to withdraw from the contract no longer gives the consumer any right, but only the possibility to reconsider his purchase decision even after receiving the goods, and in case this decision was hasty, change his decision and withdraw from contract, but does not give him the right to use the goods.
The right to exchange goods, return the purchase price, warranty, contract, material errors and incorrectly performed services are regulated in more detail by the provisions of the Consumer Protection Act (unofficial consolidated text), so we are not responsible for any written errors on our website.
In the case of distance contracts, the consumer has the right to notify the company within 14 days of withdrawing from the contract. The message is considered timely if the shipment is delivered on time. You must return the goods undamaged and in the same quantity. Returned items must be completely unused, undamaged, clean and in the original packaging with all accessories included. We will refund the purchase price no later than fifteen days after the return of unused and originally packaged items. Return shipments must be sent by the same route, by GLS express mail, but the shipment must not be burdened with any redemption value. We do not accept such redemption shipments in return.
COMPLAINT
You can advertise the goods if they do not have the characteristics described in the offer in our online store, if we sent you the wrong products, in the wrong quantity, color or otherwise deviating from your order. You can advertise the goods within 8 days of purchase and request an immediate replacement for the same, flawless item. In case of a complaint, we will cover the postage, but you must inform us in advance, and we will make sure that the courier comes to your home and picks up the goods. No other refund at our expense is possible. We do not accept redemption shipments!
RETURN OF DAMAGED SHIPMENTS
If the customer notices that the item or package is physically damaged, lacks content or shows signs of opening, he must initiate a complaint procedure with the postal service provider. This is done by bringing the package to the nearest post office in the same condition as it was received (without adding or removing anything) and the postal employee will fill in the Damaged Shipment Record. Together with the postal service provider, the provider will make sure that the complaint is resolved as soon as possible.
WARRANTY
The warranty is 12 months, unless otherwise stated. When claiming the warranty, the warranty conditions stated on the warranty card apply. As a rule, the warranty does not apply to consumables, etc. The warranty is claimed with the original invoice and warranty card. All factory defects and defects that occur during the warranty period will be rectified free of charge. The warranty expires on:
* non-compliance with the instructions for use,
* repairs performed by an unauthorized person,
* installation of non-original product components,
* negligent handling of the product,
* damage caused by mechanical shocks through the fault of the customer or a third party.
If you want additional information regarding the warranty, you can contact our email listed in CONTACTS. Warranty repairs must be made within 45 days of receipt of the goods, otherwise the item must be replaced with another, equivalent and faultless item. All delivery costs during the warranty period are always covered by the buyer claiming the warranty. Shipments must be sent by GLS delivery, but you must not burden the shipment with any redemption value – for instructions, please inform us in advance at info@technic-toys.com .
ORDERING – CONCLUSION OF CONTRACTS
Contracts are concluded in the Slovenian language. We store them in electronic form at the company’s headquarters, as well as send them to customers in .pdf format. Customers can also request a copy in .pdf format via our contact address. For copies of contracts (invoices, delivery notes) that are older than 1 year, we may charge an issue fee. Accepted orders placed via the online shopping cart are stored in the database for 1 year. The customer also receives an online confirmed order, invoice and instructions at the email address entered when ordering the item. The customer can cancel the order without additional obligations in the period from the issuance of the order to the receipt of an electronic notification that the order is in progress. In cases of placing orders by personal collection at the company’s headquarters or other point of issue, the contract is considered final with the acceptance and payment of the ordered products.
BY SUCCESSFUL ORDER, THE BUYER AGREES TO THE ABOVE TERMS.
Legal notice:
- All content published on the Technic-Toys.com website is the property of the Technic-Toys.com website and its contractual partners.
- All copyrighted works are protected from the moment they are created and do not need to be specially marked.
- Reproduction, distribution, modification, public display, broadcast and other forms of exploitation of the copyright work are prohibited.
- By using the website, you agree to the terms of use, for which we reserve the right to make changes. If you do not agree to the terms, we do not recommend using the site.
- You can view the contents of our databases on the website. You may only view the content for personal use.
- No element of the website may be used for commercial purposes unless otherwise agreed.
- Technic-Toys.com reserves the right to change any part of the website and delete any part of the content without prior notice.
- You are allowed to make a link to our website.
- Technic-Toys.com does not guarantee the accuracy of the information on the website and is not responsible for the content of external websites that you access via published links.
* possibility of input errors
